Regulation
Shoreside Law Ltd is a limited liability company registered in England and Wales with registration number 09478922. Its registered office is at 5 St Helen’s Place, London EC3A 6AB. Shoreside Law Ltd is authorised and regulated in the United Kingdom by the Solicitors Regulation Authority (“SRA”) under number 623018. You can find information on the regulations of the SRA and the Solicitors’ Code of Conduct at www.sra.org.uk. A list of the names of the Directors of Shoreside Law Ltd and their professional qualifications is open to inspection at its registered office detailed above.
You can access the SRA’s rules by clicking on the following link: https://www.sra.org.uk/solicitors/standards-regulations/index/.
Complaints Procedure
Shoreside Law Ltd is committed to providing the highest standard of legal advice and client care. In the event you are not satisfied with the service provided to you as a client (including with regard to a bill) please do not hesitate to raise any complaints with the solicitor supervising your matter in the first instance, or if you do not wish to contact the solicitor handling your case please contact Peter Mavroghenis (peter.mavoghenis@shoresidelaw.com) or Andrew Johnson (andrew.johnson@shoresidelaw.com) (in the event they are not the solicitor handling your case).
We will try and address and resolve any complaint quickly and will advise you of the steps we propose to take. However, if for any reason you are not satisfied with the manner in which we have handled your complaint or if the complaint is not resolved within eight weeks, you may ask the Legal Ombudsman of England and Wales to independently investigate and resolve your complaint. The Legal Ombudsman will consider whether you have tried to resolve your complaint with us first, before they proceed with further investigation. If you have done this, any complaint to the Legal Ombudsman must be made within 6 months from the date of our final written response to your complaint and either no more than six years from the date of act or omission or no more than three years from when you should reasonably have known there was a cause for complaint.
Further information can be found on the Legal Ombudsman website www.legalombudsman.org.uk, by telephone at 0300 555 0333, by email to enquiries@legalombudsman.org.uk or by writing to: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
If your complaint is in relation to your bill, you may also apply to the court for an assessment of the bill under Part III of the Solicitors’ Act 1974.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Further details can be found on the SRA’s webpage Solicitors Regulation Authority.
